Öhlins USA Service

Welcome to Öhlins USA service department

How do you keep your Öhlins suspension working at its optimal performance?

Servicing your suspension is an important part of maintaining its performance and protecting your investment.

Oil and wear items in your suspension need replacing, just like your car engine needs an oil change. This way your suspension will continue to perform as designed.

Suspension Services

Öhlins USA offers suspension service performed by experienced and factory trained technicians, maintaining our high Factory Standards. Our experienced Race Department staff also works directly with our service team, allowing us to offer the latest performance updates.

How do you send your suspension to Öhlins USA for service?

• Go to the service page tab that corresponds to your product (Motorcycle, Auto or MTB).
• Verify our terms, conditions and pricing.
• Fill out all fields and submit the service order request form.
• You will then receive an automated email with a copy of the service form and instructions on how to send your suspension to our service department

What happens upon arrival?

• Once received, your suspension will be checked in and placed in the queue. If we have any questions about the information provided, we will reach out via phone or email.
• If we can properly service your suspension within 15% of the approved cost stated on the form, we will move forward with the service and contact you when service is complete. If not, we’ll contact you with an updated estimate for your approval.
• If your suspension needs special order parts, we will contact you with an updated lead time.

When will it be returned to you?

• When service is complete, we will reach out to collect payment information and confirm shipping details.
• When your product ships, you will receive an automated email from our system with your final invoice attached. The invoice will contain a breakdown of parts, labor, and shipping charges. The invoice will also contain your tracking number.

Please Note

Factory Service includes changing oil seals, dynamic seals, O-rings and oil/gas.  All other items are additional and will be charged accordingly ( I.E: bushings, shafts, cylinder tubes etc.). We advise that you follow the service interval recommendations set by Öhlins to maintain performance, and to avoid excessive wear on your suspension.

Questions?

For questions regarding Öhlins suspension service please contact our Service Team.